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Q & A

Here you find answers to the most common questions. If you have any other questions or comments, please email us at hi@purpletag.ie.



Was my order placed correctly? 

When you order shoes from us, we send a confirmation email from hi@purpletag.ie with the order details. Please keep this email, in case you need to contact us. 

Why I didn't get any order confirmation email?

We send a confirmation email as soon as you place an order. If you didn't get the email, your mailbox may be full, or it may be flagged as spam by mistake. So please check your spam and junk folders.

The shoe I want is sold out. Will you get more? 

Please email us at hi@purpletag.ie and we will let you know about the next availability of the shoes you want.

Can I cancel/change my order?

If you made a mistake and want to change/cancel an order, no problem! Please contact us as soon as possible at hi@purpletag.ie and we will change it for you.


How can I pay when I shop on PurpleTag.ie?

You can pay with Visa, MasterCard, Laser cards, or PayPal.

When is my card charged?

Your card is charged as soon as you place an order.

Are my details secure and private?

PurpleTag uses Realex Payments to process orders. Realex is Ireland's number 1 online payment service provider, with the best reputation in ensuring security in internet transactions. We don't keep credit card details and never share it with any third parties. 


How long does the delivery take?

PurpleTag provides free nationwide delivery within three working days for orders placed untill 2pm. We are proud to offer the fastest free delivery in Ireland.

What should I do if I receive faulty shoes? 

If you receive a faulty item, please email us at hi@purpletag.ie and we replace the item straight away. 


What is your Returns Policy?

PurpleTag.ie is the only online shoe store in Ireland to offer unlimited free returns. We believe customers have the right to try shoes at home and make sure they are completely happy with the fitting. If you dont know which size to buy, you can even order two pairs and send back the one that didn't fit. We refund your returns within a few days. Please note, you must return the shoes in their original condition (so never wear them outdoors). 

How do I return something to you?

It is very simple! 

  • Contact us at hi@purpletag.ie. Please state order number, items to be returned and the collection address.
  • Prepare the package. The shoes should be unworn and in their original box. Place it back into the original bag.
  • You don’t have to post it nor print any label. We organise a courier company to pick up the shoes from your home or office.

How do I return faulty shoes?

If you receive a faulty item, please email us at hi@purpletag.ie and we replace the item straight away. 

Has my returned shoe arrived?

When we get the return, we first check that the shoes are in their original condition. We then send you a confirmation email so you know we have received the return. Your payment is automatically refunded to the card used for the original order. This can take up to 10 days to show on your account, depending on your bank.

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