Terms and Conditions
1. Use of the site
By accessing the website or when placing an order with PurpleTag Limited (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agree to be bound by all the terms and conditions (the Terms). We reserve the right to revise these Terms without prior notice to you.
Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them.
2. Your personal information
3. Contract conclusion
If you submit an order for goods via this site by submitting the order, you order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. The contract’s content will be stored. You can find the details about your recent orders in your customer login.
If the details in the email confirming your order are incorrect, please contact customer services using the following link http://purpletag.ie/pages/contact-us
The contractual language is English.
4. Price and delivery cost
We shall use our reasonable endeavours to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order.
Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we have no obligation to sell the product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognised by you as incorrect.
If the correct product price is higher than the price on the site we will either contact you before dispatching the product, or reject your order and notify you of such rejection.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs (where applicable)
5. Availability and delivery
Information displayed on this site relating to availability is subject to change by us without prior notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We deliver within Ireland and the UK only.
We will deliver the goods ordered by you to the address you gave us at the time when you made the order on our website.
Standard delivery from PurpleTag Limited takes 1-3 days. Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. Time of high traffic may need slightly longer delivery times.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date.
Payment for goods can be made by one of the following payment methods:
• Debit and credit card payments from VISA and Mastercard.
PurpleTag Limited partners with Global Payments to provide the highest level of security for payments processed though this site. PurpleTag never saves any information regarding your credit card.
7. Right to cancel
Under the current regulations you can cancel your order at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to firstname.lastname@example.org.
If you are in possession of the goods you are under the duty to retain and take reasonable care of them.
You must send the goods back to us in their original condition (that means not being worn or used with original packaging and brand labels) to our return address (PurpleTag, 14 Exchequer Street, Dublin 2). The return delivery will be at our cost and once you contact us soon as possible.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or make it impossible for the courier company.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
8. Returns policy
In addition to the cooling off period we have our own return policy.
We want you to be satisfied with your purchase. Therefore, whenever you shop at PurpleTag.ie you have the opportunity to return the goods within 14 days which is more favourable than the legal requirement. The only condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels.
Returns are very simple!
If you wish to return your order, we recommend doing so by printing out a label on the “Click&Post” page of An Post’s official website. Please note there is a small €4.95 charge payable by card.
Here is a step-by-step guide for you:
- Click the An Post image below to be redirected to Click & Post.
- Select PurpleTag.ie as the retailer followed by the reason for your return and your order number.
- You can now choose if you wish to drop your parcel off at your local An Post office or if you would like them to collect it from you. Whichever suits you best!
- Please enter your details and click the box if you agree to An Post’s terms and conditions.
- Click “Confirm Drop Off/Collection” to be directed to a secure page where you can enter your payment details.
- Simply print out the label and stick it onto your return parcel.
Alternatively, full postage can be paid at your local post office. Our address is:
PurpleTag, 14 Exchequer Street, Dublin 2
(please include a note with your name and order number in the parcel). This option will work best for our customers in N.I and GB as unfortunately Royal Mail does not accept the return labels from option A.
Important things to note:
Returns must be unworn, in the condition you received them and in the original packaging. We don’t accept items that have been soiled, damaged or scratched.
If you have more than one pair of shoes to return, please wrap them together in the same packing.
We'll refund your payment as soon as we receive the shoes back. It normally only takes a few working days for the bank to process the refund.
9. Refund policy
When you return goods to us because you have cancelled the contract between us during the 7 day cooling-off period (per current regulations) or you decide to return the goods to us within the 14 day period allowed under PurpleTag's own return policy, we will process the refund due to you as soon as possible.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale;
- We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
10. Cancellation by us
We reserve the right to cancel the contract between us if, for example:
- We have insufficient stock to deliver the goods you have ordered;
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 14 days of your order.
11. Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Our liability
Our liability connected to any products acquired through the PurpleTag website is strictly limited to the buying price of the product. This does not limit our liability regarding
• Death or personal injury caused by our negligence
• Fraudulent misrepresentation
• In any way were it would be illegal for us to exclude our liability.
PurpleTag is not liable for any loss of income, profit or contracts.
In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:
• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
14. Law and jurisdiction
These terms are governed by English law, and any contracts formed between via this site will be governed by English law. The English courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices given by you to us must be given to us in writing by email or at the address detailed in clause 1 above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Terms of Sale
To increase customer satisfaction and ensure the security of our customers when making purchases, we have decided, in agreement with our security experts to the following routine steps. This will increase the security of the purchase.
Our internal security system warns us when there is suspicion of fraud. The security system is based on various parameters that were set up by our security experts and other partners.
If the security system is alerted to a potential fraud, the order is halted immediately and not delivered. This sometimes has the effect that an order is stopped even though it is not fraudulent. In the rare instance that this may occur we hope that you, our valued customer, will understand that this action concerns your safety.
All suspected frauds are reported to the police and also passed onto our security partners for further investigation.For deliveries of a large value the delivery is always via the nearest delivery point, regardless of the payment.
Registering your email: Please note that we use Ve Interactive's software for e-mail registration. This involves you entering your email address and authorising it to be saved. We may send you an email in order to enquire why you have not completed your registration. Your privacy is important to us and all processing of personal details is done in accordance with the Privacy Act.
Once we receive your order we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service team. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service team as soon as possible. Unfortunately we are not always able to change an order as all orders are processed as quickly as possible but we are happy to check it for you.
Normal delivery from PurpleTag Limited is 1-3 days for standard delivery for orders placed by credit/debit card. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.
We reserve the right to end sales in the event that our suppliers run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock and will need to be back ordered. This could result in your delivery being delayed. An email will be sent to you within 1-3 days informing you of the delay if this occurs. Contact us if you would like to cancel this part of your order or have any questions regarding new delivery times.